Member Services Representative

Member Service Representatives play a key role in delivering exceptional service to our members by providing a personalized and engaging member experience for every member every time.

Your duties may include, but are not limited to:

• Start conversations with members to determine their needs and connect them with the most suitable products and services.
• Previous experience with cash services would be an asset
• Proactively explains products and services and promotes the benefits of utilizing other Credit Union services in branch and telephone interactions with members and prospective members alike.
• Process various financial transactions and balance daily work in an efficient and accurate manner.
• Respond to member inquiries and resolve any concerns or discrepancies.
• Demonstrate a team approach and provide support to the Front-Line team.
• Provide exceptional customer service to current and prospective members.
• Understand all products and services offered by Beaubear Credit Union. These include and not limited to facts and features; benefits and advantages; rules and regulations and price structure.
• Follow the Credit Union’s security and risk management procedures.
• Complete other duties as assigned.
• Be flexible to work any day of the week from Monday to Friday in any of our two branches. 
• Proficient in computer applications relevant to the position (MS Office products).

Qualifications include:

• Completion of high school or GED and up to one year of related experience
• Superior customer service and business development skills.
• Proven ability to achieve and exceed business/sales objectives
• An outgoing and self-motivated nature with strong work ethics
• Demonstrated critical thinking and problem-solving skills
• Proven history of accuracy and high attention to details (data entry, paperwork, cash balancing)
• Superior communication and time management skills.
• Ability to travel throughout our 2 branches, providing coverage as needed

We offer…

• Competitive salary, reduced rates on employee loans/mortgages, benefits package available, wellness credit and more.
• Customized training and opportunities for personal development.
• Outstanding culture and opportunity to join an engaged and community-focused team.

How to apply…

If you are interested in joining a team that believes in going the extra mile,  email your resume and cover letter in Microsoft Word or pdf format to Beaubear@beaubear.ca
Applications will be accepted until the position if filled.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted.